At Radiant Garb, customer satisfaction is important to us. We strive to ensure that every product meets your expectations. If you are not fully satisfied with your purchase, please review our Refunds and Returns Policy below.
Return Eligibility
Customers may request a return within 7 days of receiving their order. To be eligible for a return:
- Items must be unused, unworn, and in original condition
- Products must include original tags and packaging
- Items must not show signs of damage, washing, or alteration
- Proof of purchase or order confirmation must be provided
Non-Returnable Items
The following items are not eligible for returns or refunds:
- Items damaged due to misuse or improper handling
- Products returned after the allowed return period
- Final sale or clearance items, if marked accordingly
- Items missing original packaging or tags
Return Request Process
To initiate a return, customers must contact us within 7 days of delivery by emailing:
Please include:
- Full name
- Order number
- Reason for return
- Photos of the product if applicable
Our support team will review your request and respond within 2–3 business days.
Refund Process
Once the returned item is received and inspected, approved refunds will be processed within 5–10 business days.
Since we currently offer Cash on Delivery (COD) only, refunds may be issued through:
- Bank transfer
- Mobile wallet transfer
- Store credit, where applicable
Customers may be contacted to provide refund transfer details.
Exchange Policy
If you receive a defective, damaged, or incorrect item, you may request an exchange within 7 days of delivery. Exchange requests are subject to product availability.
Return Shipping
Customers may be responsible for return shipping costs unless the item received was incorrect or damaged. We recommend using a trackable shipping service for returned items.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with clear photos and order details so we can resolve the issue promptly.
Cancellation Policy
Orders may only be canceled before shipment confirmation. Once the order has been shipped, cancellation requests may no longer be accepted.
Contact Us
For any questions regarding returns, refunds, or exchanges, please contact:
Email: [email protected]